Digital Workplace Services for Federal Missions

CNDEZ Federal Focus designs and operates secure, modern digital workplaces that enable hybrid teams, mission operators, and support staff to collaborate anywhere—without compromising security, compliance, or performance.

100% Remote & On-Site Coverage
24/7 Workplace Support
IL Aligned Environments

Modern Work, Mission Secure

We bring together collaboration tools, endpoint management, identity, and automation to create a frictionless, secure workplace for civilian, defense, and intel missions.

  • Hybrid & remote work enablement
  • Secure collaboration & file sharing
  • Automation for common mission workflows

Workplaces Built Around Missions and People

Federal employees expect consumer-grade digital experiences; missions demand resilience, security, and compliance. CNDEZ Federal Focus bridges the gap—aligning collaboration platforms, devices, identity, and support with the needs of operators, analysts, and support staff across CONUS and OCONUS locations.

Digital Workplace Services Portfolio

A modular set of workplace services agencies can adopt individually or as part of an integrated modernization program.

Workplace Strategy & Roadmapping

Define a digital workplace vision and roadmap that aligns with mission, workforce needs, and security posture.

  • Current-state assessment & gap analysis
  • Persona & journey mapping for key roles
  • Investment roadmap & phased rollout plan

Collaboration & Productivity Platforms

Deploy and optimize collaboration platforms for chat, meetings, documents, and asynchronous work across locations.

  • Platform selection & architecture (M365, Google, etc.)
  • Teams/channels/spaces design for mission workflows
  • Governance, lifecycle, and retention policies

Endpoint & Device Management

Provide secure, managed endpoints for office, field, and classified environments with consistent experiences.

  • Device standards & hardened configurations
  • Centralized endpoint management & patching
  • Support for shared, VDI, and mobile devices

Identity, Access & Zero Trust Workplaces

Center workplace security on identity and context, enabling anywhere-access within a zero-trust model.

  • Single sign-on & MFA integration
  • Role- and attribute-based access controls (RBAC/ABAC)
  • Conditional access policies for devices & locations

Workplace Automation & Digital Assistants

Reduce friction through automation of common tasks, requests, and approvals across HR, IT, and mission support.

  • Service desk chatbots & self-service portals
  • Workflow automation for joiner/mover/leaver processes
  • Integration with ticketing and case systems

Managed Workplace Support

Deliver proactive, multi-channel support that meets users where they are—office, home, or on the move.

  • 24/7 service desk & remote support
  • Onsite “tech bar” and mission support options
  • Analytics-driven incident and problem management

Employee Experience, Adoption & Change

Tools alone don’t create a digital workplace—people do. CNDEZ Federal Focus brings human-centered design and change management to ensure adoption and sustained value.

Personas & Journeys

Understand the day-to-day realities of different roles so digital tools and processes match how work actually happens.

  • Mission, support, and leadership personas
  • “Day in the life” and workflow analysis
  • Prioritized friction points and quick wins

Training, Enablement & Communities

Provide ongoing, role-based training and community support to build confidence and capability in new tools.

  • Role-specific training paths and microlearning
  • Champion networks and community of practice
  • Office hours and feedback channels

Experience Measurement & Continuous Improvement

Measure how the workplace is performing for users and missions, then iterate based on data and feedback.

  • Experience surveys & sentiment insights
  • Platform usage and productivity analytics
  • Experience backlog and improvement sprints

Representative Digital Workplace Use Cases

How CNDEZ Federal Focus can support agencies in evolving from fragmented tools to integrated digital work environments.

Civilian Agency: Hybrid Workforce Enablement

A civilian agency needed to rapidly support hybrid work while maintaining security and productivity for geographically dispersed teams.

  • Unified collaboration platform rollout
  • Standard device images and remote support model
  • Training and change program for staff and supervisors

Defense Organization: Operations & Staff Collaboration

A defense organization needed better collaboration between HQ and forward-deployed elements for planning and sustainment missions.

  • Secure collaboration workspaces for mission teams
  • Mobile-friendly access with identity-based controls
  • Standard playbooks for mission planning & reporting

Shared Services: Digital Service Desk & Automation

A shared services organization wanted to reduce manual tickets and improve satisfaction across multiple bureaus.

  • Self-service portal and virtual assistant for common requests
  • Automated fulfilment for account and device workflows
  • Analytics to prioritize improvements and reduce MTTR

Engage CNDEZ Federal Focus

Whether you’re launching a new hybrid work initiative, consolidating collaboration tools, or modernizing support, CNDEZ Federal Focus can help design and deliver a digital workplace tailored to your mission.

Share a few details below and our team will follow up with a proposed agenda for a digital workplace assessment or working session.